FAQs

Frequently Asked Questions on Order

 

1. Can I change or cancel my order once it has been placed?

We want you to enjoy your items as soon as you can! Therefore, we are unable to make changes or cancel your order once it has been placed.

 

2. Can I change the address on my order?

Unfortunately it is not possible for us to amend delivery or collection addresses on placed orders.  Please make sure the information is correct before order your items.

 

3. Can I order other items that are not offered on the website? 

We are only offering a select group of items through the website at this time. We do add new items often so keep checking back.

 

4. What if I never receive my order?

All orders purchased from us are backed by sour Buyer's Purchase Protection Policy, where if by any reason after 60 days from the date of purchase, whether your order has been lost in transit or never delivered, our customers may choose either to get a full refund or their order resent, free of charge.

 

5. Can I get a refund and return my order?

Yes! Please check our return policy page to find out.

 

Frequently Asked Questions on Shipping

 

6. How much does shipping cost?

Don't worry! You don't need to pay for shipping. All the shipping cost included in the price. Just add the items you want to your cart.

 

7. When will I receive my item?

After your order has been processed, please allow 8-20 business days for shipping (varies by location). We will send you a confirmation email your package has been sent! If more than 6 weeks have passed please contact us immediately at info@trebleblue.com to review the status of your order. Of course, you can contact us anytime you want if you have any enquiry.

8. Do you ship internationally?

Yes! We ship worldwide with no fee charge!

 

Frequently Asked Questions on Contact

 

9. How can I contact you?

Please contact us through info@trebleblue.com or follow us on Instagram / Facebook

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.